KJE Living Free Ltd – Rental Agreement Terms & Conditions

1. General

By hiring any equipment (“Items”) from KJE Living Free Ltd (“we”, “us”, “our”), you (“the Hirer”) agree to the following terms and conditions.

2. Hire Period

The hire period begins on the agreed collection or delivery date and ends when all items are returned in full, clean, and in working condition.

3. Payment & Bond

  • Full payment and a refundable bond (security deposit) are required before pickup or delivery.

  • The bond will be refunded once all items are returned in clean, undamaged condition.

  • We reserve the right to retain all or part of the bond to cover:
      - Cleaning fees if items are returned dirty or with sand, food, or debris.
      - The retail replacement value of any lost, broken, or damaged items.

  • Replacement charges will be based on the current retail value of the item at the time of return.

  • Payment details are securely held through Stripe for the purpose of processing any additional charges.

4. Care & Use

  • The Hirer is responsible for taking reasonable care of all hired items and using them only for their intended purpose.

  • Items should not be left unattended in public areas or exposed to extreme weather conditions.

  • Please follow any care instructions provided (e.g., drying, storage, or cleaning guidance).

5. Cleaning

  • All items must be returned in a clean and dry condition.

  • A cleaning fee (minimum $25) may apply for items returned dirty, sandy, or wet.

6. Damage, Loss, or Theft

  • The Hirer accepts full responsibility for the condition of all items from pickup to return.

  • Any damage, loss, or theft must be reported immediately.

  • If repair or replacement is required, the Hirer will be charged the reasonable cost of repair or full retail replacement value.

7. Liability

  • KJE Living Free Ltd takes no responsibility for injury, accident, or damage to persons or property arising from the use or misuse of any hired items.

  • Use of hired equipment is entirely at the Hirer’s own risk.

  • New Zealand’s ACC (Accident Compensation Corporation) scheme provides limited cover for personal injury, but does not cover property damage or replacement of hired items.

8. Cancellations

  • Cancellations made more than 48 hours prior to the hire start date may receive a refund, less any transaction fees.

  • Cancellations within 48 hours may forfeit part or all of the hire fee at our discretion.

9. Late Returns

Late returns may incur an additional day’s hire fee per 24-hour period overdue.

10. Agreement

By proceeding with the hire, you acknowledge that you have read, understood, and agree to these terms and conditions.

11. Liability Waiver & Assumption of Risk

The Hirer acknowledges that outdoor and event activities inherently involve risks that could result in injury or damage. By hiring equipment from KJE Living Free Ltd, the Hirer voluntarily assumes all risks associated with the use, setup, operation, and transport of the hired items. The Hirer agrees that KJE Living Free Ltd, its owners, and employees will not be held responsible for any injury, loss, or damage arising from the use or misuse of any hired items.

12. Indemnification

The Hirer agrees to indemnify and hold harmless KJE Living Free Ltd from and against any claims, damages, losses, or expenses (including legal fees) arising out of or connected with the Hirer’s use or possession of the hired items.

13. Inspection and Acceptance

The Hirer acknowledges that all hired items have been inspected and are in good working condition at the time of collection or delivery. Any concerns must be reported before use. Failure to report will be deemed acceptance of the items in their delivered condition.

14. Damage, Repair & Replacement Fees

In addition to the terms above, any item returned damaged may incur:

  • A repair fee (labour and materials) where feasible.

  • A replacement fee equal to the retail value if repair is not possible.

  • A handling fee for administrative processing, where applicable.

  • KJE Living Free Ltd reserves the right to apply these fees directly to the payment method held on file via Stripe.

15. Severability

If any provision of this agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Governing Law

This agreement is governed by the laws of New Zealand. Any disputes shall be resolved in the jurisdiction of Auckland, New Zealand.

17. Consent to Charges

By providing payment information and proceeding with the booking, the Hirer authorises KJE Living Free Ltd to charge their card for

  • The hire fee;

  • The bond; and

  • Any applicable damage, loss, cleaning, or late-return fees as detailed in this agreement.